Here you can check the current status of your server. Click on the issue link to learn more about the problem and when it is expected to be resolved.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.


Data Center Date & Time Issue Current Status
Pulsant
 London, UK
2015-07-18 05:34 GMT
UK data center capacity upgrade Resolved
Dear Customers,

We would like to inform you about an upcoming large-scale, two-week-long
UK data center expansion. It has been made necessary by the increasing
demand for additional data center capacity.

Here is a general schedule of the procedures that will be performed:

1. We will set up new server racks, upgrade the network and add new
DDoS/flood protection devices. We expect the downtime to take about one
hour.

2. Once this is done, we will begin migrating servers to our new data
center hall, starting with storage servers. Each storage server will be
down for approximately 30 minutes.

3. The next step will be to migrate our mail servers. Again, the expected downtime is 30 minutes per server.

4. And last, but not least, we will set up brand-new web servers. The expected downtime per web server is about 5 minutes.

This is a major upgrade, which will result in a much better overall user
experience and we do hope that you will all appreciate it!

The sad thing is that we are forced to work only during business hours because of our data center’s security policies.


The procedure will start on Tuesday, July 7th, at 9 AM UTC, and it is planned to be completed by Friday, July 17th.


The expected total downtime during this entire period is about 4 hours,
but you have our word that we will do our best to get this done much
faster for your convenience’s sake.


Thank you for your time and understanding on this matter!

Update (July 10th, 09.00 am. UTC):
We have completed the network migration and upgrade successfully. Later today will proceed with the storage and mail servers migration.

Update (July 11th, 11:30 am. UTC): Mail servers migration continues today.

Update (July 12th, 09:00 am. UTC):  Major database server will be migrated today and hosting account control panels will be temporary inaccessible due to this reason for about half an hour most.

Update (July 13th, 07:00 am. UTC): We have completed the database server migration along with few web servers and the semi-dedicated servers successfully.
 
SteadFast
 Chicago, Illinois, USA
2015-07-05 04:13 GMT
2015-07-05 00:13 EST
Mail Server Maintenance Resolved
Dear Customers,

We would like to inform you about an upcoming maintenance on mail server serving your hosting account - mail9.us.cloudlogin.co.

This maintenance is related to Hard Disk replacement with expected downtime up to half an hour.
During the procedure you will not be able to access your email accounts via webmail or mail client. We will post an update when the process is started.

Our system administrators will be working closely with our data center technicians to complete the task as quickly as possible.

Start time: 07:00 AM UTC
End time: 07:12 AM UTC

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.
 
2015-07-02 17:02 GMT
Network Maintenance Australia Resolved
Dear Customers,

We would like to inform you there is currently an unscheduled network maintenance in the AU Data Center.

Our system administrators are working closely with our data center technicians to resolve the problem as quickly as possible.

Currently we do not have an exact ETA.
We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.
 
Pulsant
 London, UK
2015-05-27 09:36 GMT
UK Data Center Web Server Maintenance Resolved
We are currently experiencing issues with one of our web servers.

Our system administrators are working closely with our data center technicians to resolve the problem as quickly as possible. However, this problem may cause issues with website accessibility.

We can not provide an ETA but you can check for updates visiting http://www.properstatus.com/

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.
 
SteadFast
 Chicago, Illinois, USA
2015-05-20 04:56 GMT
2015-05-20 00:56 EST
USA Data Center MySQL Server Maintenance Resolved
Dear Customers,

Due to previous troubles with one of our MySQL Database servers in USA Data Center a maintenance would take place today on that server. The process should not take more that 1 hour during which databases may be inaccessible.

Our system administrators are working closely with our data center technicians to process the maintenance as quick as possible.

Update: Maintenance has been completed.

Start time: 07:35 AM UTC / 02:35 AM CDT
End Time: 07:55 AM UTC / 02:55 AM CDT

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.

Best Regards,
The Support Staff
 
SteadFast
 Chicago, Illinois, USA
2015-05-14 13:09 GMT
2015-05-14 09:09 EST
System Update Resolved
Dear Customers,

We are performing an urgent update of our systems after a major security flaw was discovered yesterday. The flaw is called VENOM and it affects most virtual machines on a global scale. Our system administrators are patching all servers to avoid any security issues in the future. While your websites are up and running, some services such as webmail, SiteStudio, remote database connections and the ticket system are currently not available. The maintenance will be completed soon and you will be able to manage your account, web content and emails normally.

Start time:15:40 UTC
End time:16:08 UTC
Thank you for your understanding.

Best Regards,
The Support Staff
 
Pulsant
 London, UK
2015-04-22 15:22 GMT
Mail Server Gateway timeout Resolved
Dear Customers,

We would like to inform you there is currently an unscheduled maintenance on one of our mail servers. Some of the clients hosted in the UK Data Center may have problems with the e-mail service.

Our system administrators are working closely with our data center technicians to resolve the problem as quickly as possible.

Currently we do not have an exact ETA .
We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2015-04-20 11:28 GMT
2015-04-20 07:28 EST
Web Server Trouble Resolved
Dear Customers,

We would like to inform you there is currently an unscheduled maintenance on one of our web servers in our US Data Center and some websites may be unavailable temporary.

Start time: 01:45 PM UTC / 07:45 AM CST
End time: 02:20 PM UTC / 08:20 AM CST
              
Our technicians are already working on getting this resolved as faster  as possible and we will keep you updated.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2015-04-14 20:58 GMT
2015-04-14 16:58 EST
Anti DDOS Protection Upgrade Resolved
We are currently doing an upgrade on our network with the implementation of a DDOS protection device, because of this some of our services may be unavailable while the upgrade is taking place .

Started at:11:55 PM CEST
Finished at: 01:55 AM CEST

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.
 
FiColo
 Helsinki, Finland
2015-04-08 05:04 GMT
Flood Attack Resolved
One of our servers in Finland is a target of a massive flood attack right now.
Because of the scale of the attack, it is possible that some services to time out or websites to perform slow.

Our system administrators are working closely with our data center technicians to resolve the problem as quickly as possible.

Start time  3:18 AM GMT

We apologize for the inconvenience that this issue may cause to you.

Thank you for your patience and understanding.  End time: 8:30 AM GMT